Subscription Policy

Last Updated: 7/30/2026

Subscribe & Save

Our Subscribe & Save program makes it easy to receive your supplements automatically while saving on every recurring order. The discount then in effect is shown when you enroll and applies to each recurring order for as long as your subscription remains active. Every subscription renews approximately every 90 days unless you choose a different delivery schedule, if available, and continues automatically until you pause or cancel it.

Subscription Benefits

Subscribers enjoy:

• Save on every recurring order
• Never run out of your favorite products
• Automatic delivery approximately every 90 days
• Pause or skip deliveries anytime
• Cancel anytime with no fees
• Manage everything online in just a few clicks

Enrollment and Consent

Before you complete checkout, we disclose the recurring price, the discount then in effect, the billing frequency, and how to cancel. By enrolling in a Subscribe & Save subscription, you affirmatively authorize Willow Health Services, Inc. to automatically charge your selected payment method for each recurring order on your chosen delivery schedule until you pause or cancel.

Billing

Your payment method is securely stored and will be automatically charged two (2) days before your next scheduled shipment using the payment method provided at checkout. Your recurring order will be charged at the subscription price in effect at the time of renewal, plus applicable taxes and shipping charges, if applicable.

Before each renewal, we'll send a reminder email that includes your upcoming billing date, shipment date, subscription price, and a direct link to manage your subscription, including skipping, pausing, updating payment information, or canceling before your renewal is processed.

We will never change your subscription price without advance notice. If the subscription price changes, we'll notify you before the change takes effect and provide an opportunity to cancel your subscription before the new price is charged, where required by applicable law.

Managing Your Subscription

You can manage your subscription online at any time by:

• Logging into your Shopify customer account
• Using the subscription management link included in your order confirmation email
• Contacting our Customer Support team at help@startwillow.com

From your subscription portal, you can:

• Pause your subscription
• Skip an upcoming shipment
• Change your delivery schedule
• Update your shipping address
• Update your payment method
• Cancel your subscription

Any changes apply to future orders only.

Pausing or Skipping Deliveries

Need a little more time? You can pause your subscription or skip an upcoming shipment at any time before your next renewal is processed. This lets you keep the convenience and savings of Subscribe & Save while giving you the flexibility to adjust your deliveries when needed.

Skipping a shipment or pausing your subscription does not affect your subscription discount, provided your subscription remains active.

Canceling Your Subscription

You may cancel your subscription online at any time, with no fee or penalty, using any of the methods listed above.

If your renewal payment has already been processed or your order has entered fulfillment, your cancellation will apply to future recurring orders.

Failed Payments

If payment cannot be processed, we'll notify you and may retry the payment using the payment method on file before delaying or pausing future shipments. If payment still cannot be completed, your subscription may be paused until your payment information is updated.

Returns and Refunds

Subscription orders are subject to our Return Policy. For quality, safety, and product integrity reasons, subscription orders that have already been processed or shipped are final sale and cannot be canceled or refunded for change-of-mind purchases, except as otherwise required by applicable law.

If your order arrives damaged or defective, or if you receive the wrong item, please contact us within fourteen (14) days of delivery and we will review your request in accordance with our Return Policy.

Other Subscriptions

Certain products offered by Willow—for example, prescription products available through Willow's affiliated providers and pharmacies—may be offered on different subscription terms, including different billing frequencies and pricing that may change if your prescription changes. Those terms are disclosed to you at enrollment and are governed by our Terms of Service.

Frequently Asked Questions

Changes to This Policy

We may update this Subscription Policy from time to time to reflect changes to our subscription program, products, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

Questions?

If you have questions or need assistance managing your subscription, please contact us at help@startwillow.com .