Final Sale Policy

For quality, safety, and product integrity reasons, all online purchases are final sale. We do not accept returns or exchanges for change-of-mind purchases.

This policy does not limit any rights or remedies you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, or if you receive the wrong item, please contact our support team at help@startwillow.com within 14 days of delivery.

To help us review your claim as quickly as possible, please include:

• Your order number
• A brief description of the issue
• Photos of the product, product packaging, and shipping box, when applicable

Please keep the product and all original packaging until our team has completed its review and provided further instructions.

Resolution

Approved claims may be resolved with a replacement product or store credit. If a replacement is unavailable due to inventory, we will issue either store credit or a refund, as appropriate.

Refunds are typically processed within 5–7 business days after approval. Please note that your financial institution or card issuer may require additional time to post the refund to your account.

Claims Not Eligible

We are unable to approve claims for:

• Products damaged due to improper storage after delivery, including exposure to excessive heat, freezing temperatures, or moisture
• Requests submitted more than 14 days after the delivery date

Policy Abuse

We reserve the right to deny a replacement, store credit, or refund if we reasonably determine that a claim is fraudulent, abusive, or inconsistent with this policy.

Questions?

If you have any questions about this policy or need assistance with your order, please contact us at help@startwillow.com.